The service team is determined to make the experience positive. They are very professional and manage to complete repairs in a timely manner.
Always Great service, Thanks Tim, Gail, and Brandie, you all are the best
As always, everything (from making an appointment to getting a well maintanced car back) was handled in friendly and professional manners. Go service team! (By the way, thank you for the clean bathroom!)
Prompt response to my service needs. Friendly staff. I will continue to patronize Brown's
Job well done, thanks!
I can always count on Tim to do right. I found I could count on Mark to do right also. A recent visit for a simple thing turned into what could have been a nightmare and I expected dragging and negotiations, but Tim saw the problem...had to get Mark to look at it and approve...less than 15 seconds looking at it and they owned up and fixed it. And it wasn't cheap for them either. To my complete satisfaction. I wish Jeep themselves cared as much as these guys do about customers. Jeep has seemingly tied the hands of dealers when it comes to issues and procedures but the team at this shop works through it for the owners/drivers. My issues with my Jeep have nothing to do with this dealer or the work their shop does. Wish I could review Corporate separately. Things fixed. Loners for times that the shop gets backlogged. Friendly answers. Quick appointment schedules. They are holding up their end just fine. The example I wrote about here was a fluke in their shop. Have been there often for regular maintenance and never an issue and this one was fixed asap.
Excellent service department. Really thorough. Fixed my Dodge right.